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Returns

HOW DO I RETURN?

  • All returns coming from Germany shall be the customers responsibility to send this back to us.
  • When returning your item, please send this back in a sealed package and you must include your returns form. We recommend sending your parcel back to us using a tracked service.
  • Our return address is: The Couture Club, UNIT 3, HILL ST, ASHTON UNDER LYNE, OL7 0PZ

CAN I EXCHANGE MY ITEM?

  • No, if you decide it's not right in the first 21 days, you can return the item for a refund. If the item was purchased in sale you will receive a credit note.

VOUCHER CODES

  • The following Terms and Conditions apply to all promotion codes or discount code offers.
  • Discount Codes and offers are valid on full price items only unless otherwise advertised.
  • Offers exclude all gift cards and other selected items.
  • To take advantage of an offer, the relevant Promotion Code must be entered at the checkout.
  • No cash or any other alternative will be given
  • The discount codes cannot be used in conjunction with any other offer
  • All purchases made using a voucher code will ineligible for a refund and credit will be added to your account which will expire in 6 months
  • Your statutory rights as a consumer are not affected.
  • Discount codes cannot be used in our Stores.

WHAT DO I DO IF MY ITEM IS FAULTY?

If you receive a faulty item please return to us within 30 days’ of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning.

WHAT IS OUR RETURNS POLICY?

  • All German customers must return their items within 21 working days of the date shown on the dispatch note.
  • Return labels can be generated.
  • Items must be unworn and unwashed.
  • Items must have all tags attached.